Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing https://standtogether.org/issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.

In this role, you will join the Customer First team within the Stand Together Foundation (STF), one of the organizations in the Stand Together Community. STF partners with top-performing non-profits and social entrepreneurs to deepen and expand their impact within the communities they serve. To date, STF has assessed over 3,500 non-profits, selecting 340+ through a rigorous process that identifies the most innovative and community-driven initiatives in the U. S. We refer to these non-profits as Catalysts.

As a Nonprofit Coach, Measurement and Learning (known internally as Customer First Measurement Coach), you will combine strategic coaching, instructional design, human-centered design expertise, and product thinking to support Catalyst partners in continuously improving their programs using Customer First Measurement tools, frameworks, and learnings. You will have the opportunity to work directly with leading non-profits around the country and play a critical role in transforming social impact measurement and advancing effective and responsive community solutions.

How You Will Contribute

Coach & Advise Nonprofits: Guide nonprofit leaders and teams in adopting the CFM approach, helping them design, implement, and refine customer-centered service design strategies.
Deliver Training & Resources: Develop and facilitate workshops, webinars, and tailored learning experiences to help organizations build capabilities around human-centered design, product thinking, and data-informed decision-making.
Support Data-Informed Decision Making: Help nonprofits connect customer first data to other key outcome data, ensuring insights drive meaningful change.
Refine Measurement Tools & Infrastructure: Assist organizations in selecting and implementing survey tools, software, and databases that align with their measurement needs.
Contribute to Continuous Improvement: Identify challenges nonprofits face when adapting their services based on customer feedback.
Align Customer First Measurement with Organizational Vision: Help nonprofit staff and leaders connect CFM practices to Stand Together’s broader vision and principles, including the Principled Based Management (PBM) approach.
Enhance Impact Through Customer Insights: Support nonprofits in leveraging customer data to drive program improvements and innovation. Support nonprofits to craft compelling storytelling narratives based on their CFM work, that can lead to new revenue and fundraising opportunities, and drive movement for CFM in the social sector.

What You Will Bring

3+ years of experience coaching, consulting, or advising nonprofits (a plus if it is in measurement, evaluation, human-centered design, service design, and/or data-informed decision-making).
An understanding of survey design, feedback mechanisms, and qualitative and quantitative approaches to understand customer experience.
Experience communicating data to nonprofit leaders in a way that is accessible and actionable.
Instructional design or training experience, including creating and delivering engaging learning experiences, as well as improving existing designs.
Experience with product thinking, human-centered design principles, user experience research, and/or service design.
Enthusiasm to contribute to Stand Together’s vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Stand Out Candidates Will Bring

Experience implementing customer-centered measurement approaches in a nonprofit setting.
Background in organizational change, behavioral science, or empowerment-based coaching.
Familiarity with survey platforms and data visualization tools such as PowerBI and Tableau.

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.

Nonprofit Coach, Measurement and Learning (ON-SITE) – Arlington, VA

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