Membership and Operations Coordinator - NOVA SCOTIA ONLY

• Only applicants living in Nova Scotia will be considered*
• Applications must be submitted by emailing a resume AND cover letter to [email protected] . Applications sent only via LinkedIn Easy Apply will not be reviewed.*

Nova Scotia Non-Profit Housing Association

Job Description

Job Title: Membership & Operations Coordinator

Reports to: Executive Director

Location: Nova Scotia – home-based with some travel

Status: Full-time

Salary: ($53K-$67K) per annum commensurate with related education & experience

Summary

Reporting to the executive director, the Membership & Operations Coordinator serves as the organizational hub of NSNPHA. The role ensures the mission is clearly and consistently communicated, members are actively engaged, and operations run smoothly. Responsibilities include membership management, communications, administrative support, and relationship-building to advance NSNPHA’s goals of mobilization, empowerment, growth, and sustainability. This position requires a detail-oriented, proactive, and friendly professional who can manage multiple priorities and act as a reliable support to the team.

Education and Experience

• Minimum post-secondary education, in business administration or a related field, equivalent to two years of study plus three to five years executive level administrative experience.
• Experience in membership management, communications, or non-profit administration.
• Non-profit experience is a strong asset.
• Current Nova Scotia resident with an active Nova Scotia Driver’s License, and ability to travel provincewide.

Skills & Abilities

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• Proficiency with digital tools (social media, newsletters, website CMS).
• Experience in digital communications and website management.
• Hands-on experience Microsoft 365 (Word, Excel, Outlook, Sharepoint & Teams), data collection, research software, various social media platforms, and a variety of virtual collaboration platforms.
• Ability to work independently and as part of a small, collaborative team.
• Commitment to equity, accessibility, and inclusivity.
• Bookkeeping experience would be an asset.

Specific Job Duties

Membership processing & Administration

• Serve as the first point of contact for member inquiries, ensuring a positive and timely response.
• Manage the membership application and renewal process, including on-boarding and orientation of new members to the NSNPHA,
• Maintain an accurate and up-to-date member database.
• Organize and manage the logistics for members meetings, housing network meetings, events, AGMs, and workshops, including communication of meeting schedules, details, and agendas.
• Provide logistical support during events (i.e. host Teams meetings; record meeting; share: recording, transcript, outline, supporting documents.
• Take and distribute meeting minutes and manage the organization’s confidential files and documents.
• Establish, maintain, and encourage membership growth and on-going participation in NSNPHA, including collecting regular feedback from members.
• Maintain a list of topics; resources; support that members and potential members show interest in knowing more about.

Communications & Marketing

• Develop and execute a communications strategy that aligns with the strategic plan, emphasizing the "lived experience/first voice" of members.
• Write, edit, and distribute the newsletters and manage all social media channels.
• Assist with the promotional material pertaining to the NSNPHA.
• Maintain and update the organization's website to ensure all information is current and accessible.
• Act as the primary program communications liaison, working with the Capacity Building and Programs Coordinator to promote programs and successes.
• Develop and implement communication strategies for program growth and development, i.e. broker member relations/collaborations,
• Respond to membership to help them access NSNPHA resources and activities.
• Research membership information and resources
• Help to develop and maintain web (members portal) area to display housing and membership information and materials.

Operational support

• Provide a wide range of administrative support to the Executive Director, including helping to establish processes for organizational activities.
• Act as a central resource for the team, ensuring all operational needs are met.
• Manage Association operations, including ordering supplies, maintaining equipment, and liaising with vendors.
• Assist with basic financial administration, such as processing invoices and tracking expenses.
• Assist with helping to create and maintain program records, reports, presentations, and proposals.
• Collect and analyze information for review by the Executive Director.
• Read and coordinate incoming and outgoing general Association correspondence; maintain a follow-up system to ensure that action has been taken or replies have been initiated.
• Implement and maintain a file on press releases and media articles pertaining to NSNPHA and member organizations.
• Perform data collection activities to track organizational progress and outcomes.
• Assist in grant and proposal writing (research and compile relevant information) and reporting, as required.
• Establish and maintain on-going knowledge of and compliance with all NSNPHA’s policies and procedures.
• Consistently maintain awareness of issues and concerns, referring matters to the attention of the Executive Director to initiate, as required.

Other Duties

• Perform other related duties as assigned.

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

• Only applicants living in Nova Scotia will be considered*
• Applications must be submitted by emailing a resume AND cover letter to [email protected] . Applications sent only via LinkedIn Easy Apply will not be reviewed.*