Sector Capacity Services Manager

Right now, we are looking for a Sector Capacity Services Manager to join our team!

WHO WE ARE

The BC Non-Profit Housing Association (BCNPHA) is the leading voice for non-profit housing providers in British Columbia. We proudly represent and support over 600 non-profit housing societies that manage more than 60,000 affordable housing units across 2,000 sites in the province.

BCNPHA provides essential services, top-tier education, and valuable networking opportunities, while also advocating for policy changes that foster more affordable housing. Our members include non-profit housing providers, as well as individuals and organizations passionate about making housing more accessible and equitable for all.

With a commitment to leadership, advocacy, and maintaining the highest standards, BCNPHA works tirelessly to ensure affordable housing thrives in communities across BC.

Learn more about us at www.bcnpha.ca.

YOUR NEW ROLE

The Sector Capacity Services Manager plays a key role in shaping and delivering BCNPHA’s new sector capacity services business area, focused on expanding supports for the non-profit housing sector. This position leads the design and implementation of innovative support services for non-profit housing providers, explores new revenue models for BCNPHA, and contributes to strategic planning to ensure the sustainability and growth of sector operations.

WHAT YOU WILL DO

· Lead the development and implementation of new support services for non-profit housing providers to strengthen operational sustainability and enable sector growth in alignment with BCNPHA’s strategic plan.

· Collaborate with the Director to define the scope, priorities, and structure of the new Sector Capacity Services team.

· Design and manage pilot initiatives, including evaluation frameworks and stakeholder engagement strategies.

· Conduct market research and feasibility assessments to identify potential fee-for-service offerings and other revenue-generating opportunities.

· Design, launch, and refine sector support services, including outreach and engagement strategies to build a sustainable client base and ensure service uptake.

· Coordinate cross-functional project teams and working groups to ensure timely delivery of strategic initiatives.

· Develop business plans, proposals, and presentations to support internal decision-making and external partnerships.

· Work in collaboration with the policy team to monitor sector trends, policy developments, and emerging needs to inform program design and continuous improvement.

· Work in collaboration with the education team to identify, design, and support delivery of new sector training opportunities.

· Build and maintain relationships with housing providers, sector partners, and funders to support collaborative service delivery.

· Prepare reports, dashboards, and communications materials to share progress, outcomes, and impact with internal and external stakeholders.

WHAT YOU'LL NEED TO SUCCEED

Education Requirements

Must Have

· Post-secondary degree in business administration, non-profit administration, public policy, social sciences, or a related field.

Nice to Have

· Graduate degree or post-graduate certificate in a relevant discipline (e.g., MBA, MPA, MUP) is an asset.

· Project management certification.

Experience Requirements

Must Have

· Minimum 5 years of experience in program or service development, strategic planning, or business operations.

· Demonstrated experience in project management and stakeholder engagement.

Nice to Have

· An understanding of the housing system and the community housing sector is a strong asset.

· Experience working with other mission-driven organizations and/or member-based organizations.

· Experience developing accessible tools/templates/resources for organizations.

· Experience developing and implementing fee-for-service models or social enterprise initiatives.

Technical skill requirements

Must Have

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Experience with project management tools and data analysis platforms.

Nice to Have

· Familiarity with CRM systems, data visualization tools, or financial modeling software.

Soft Skill Requirements

Must Have

· Strong strategic thinking and analytical skills to assess sector needs and design effective solutions.

· Excellent communication skills, including the ability to prepare compelling reports and presentations.

· Proven ability to lead cross-functional teams and manage complex projects.

· Demonstrated relationship-building skills with internal and external stakeholders.

· Ability to work collaboratively across the organization to set and deliver on mutual strategic goals.

Nice to Have

· Change management experience, particularly in launching new programs or departments.

· Comfort navigating ambiguity and shaping new business areas.

WHAT WE OFFER

At BCNPHA, you’ll have the opportunity to grow and develop alongside a diverse team of passionate professionals dedicated to creating positive change in British Columbia’s non-profit housing sector. We offer great benefits, a supportive work environment, and the chance to make meaningful contributions to the community. Join a purpose-driven organization that is committed to advancing affordable housing solutions and exploring our exciting new opportunities today!

The salary range for this position is $80,400 to $100,500, and it will be determined based on the candidate's skills, experience, and qualifications.

We offer a comprehensive package of benefits including:

· Family-flexible work hours.

· Hybrid model, with minimum two days in the office.

· 3% RRSP matching.

· Vacation allotment starts at 15 days and increases with tenure.

· 15 days - sick and personal time.

· Premium coverage on extended health, dental care, and vision care.

· Health spending account.

· Basic life insurance.

· 2-week winter closure in addition to vacation time.

· Additional agency holidays (2 additional statutory holidays).

· Transportation and Communications Allowance.

· Summer Fridays.

· Employee discounts.

At BCNPHA, you’ll have the opportunity to grow and develop alongside a diverse team of passionate professionals dedicated to creating positive change in British Columbia’s non-profit housing sector. We offer great benefits, a supportive work environment, and the chance to make meaningful contributions to the community. Join a purpose-driven organization that is committed to advancing affordable housing solutions and explore our exciting new opportunities today!

ADDITIONAL INFORMATION

· Flexible work schedules involving the occasional evening/weekend work due to participation in project events.

· Some travel throughout British Columbia required.

WHAT YOU NEED TO DO NOW

Ready to join our team? Follow these simple steps to apply through our Housing Job Match portal:

1. Visit the Housing Job Match portal: Go to Housing Job Match and create an account if you don't already have one.

2. Complete your profile: Ensure your profile is up to date with your resume, cover letter, and any relevant information about your skills and experience.

3. Search for our job posting: Use the search bar to find the job posting by entering the job title: Sector Capacity Services Manager or search by our organization, BCNPHA.

4. Submit your application: Once you’ve located the job posting, click "Apply Now" and follow the instructions to submit your application through the portal.

5. Track your application: You can log into your Housing Job Match account at any time to track the status of your application.

We look forward to reviewing your application!

BCNPHA is an equal opportunity employer and employs personnel without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex, or sexual orientation. While remaining alert and sensitive to the issues of fair and equitable treatment for all, BCNPHA has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, racialized individuals, Indigenous peoples and persons with disabilities.