Lead with Vision. Serve with Purpose. Transform Lives.

LOVE IS THE WAY to restoration, hope, and recovery. Since 1941, Scott Mission has been responding to the needs of individuals and families who face hunger and homelessness—offering practical, emotional, and spiritual support to love their neighbours across the Greater Toronto Area (GTA). As their next President & CEO, you will champion this mission and lead the organization into a bold and transformative future.

About Scott Mission

Vision Prayer

Poverty in full retreat, flourishing for all, in Toronto and beyond.

Mission

Scott Mission supports and equips those who experience poverty to transition to a life of fullness in themselves, in their community, and in their Creator. To do so, they provide immediate and long-term resources that offer hope, healing, and transformation, while influencing, mobilizing, and supporting partners to work together towards this transformation.

How they Serve

Scott Mission serves those in need with love, dignity, and respect through a range of programs, including:

Clothing & Food Bank
Weekday Meal Provision
Men’s Shelter
Respite Shelter
Daycare
Family Services
Counseling
Medical Aid
Summer Camp

The Opportunity

Scott Mission is seeking a Chief Operating Officer (COO) to be a key enterprise leader responsible for end-to-end operations, ensuring excellence, financial sustainability, and delivery on the mission’s objectives. As a core member of the Executive Leadership Team, the COO partners closely with the CEO and senior leaders to provide spiritual leadership, shape strategy, drive growth, and steward resources wisely.

The COO oversees an integrated portfolio that includes Finance, Property Management, Social Enterprise, Warehouse, Facilities, and Food Services. The leader in this role drives operational excellence and scalable growth by translating strategy into multi-year, measurable initiatives, while advancing multi-sector growth plans, strategic internal and external partnerships, and service expansion across the organization’s operations.

Responsibilities

Operational Oversight

Oversee integrated operations across Finance, Property Management, Social Enterprise, Warehouse, Facilities, and Food Services for efficiency and mission delivery.
Drive growth strategies by identifying new opportunities, strategic partnerships, and service expansions.
Ensure internal service excellence across all functions through consistent standards and accountability.
Develop and implement annual operating plans, financial budgets, and performance targets aligned with enterprise-wide objectives.
Serve as a strategic advisor to the CEO and Executive Leadership Team, aligning operations with key priorities.
Cultivate a culture of measured excellence, building credibility with the Board, senior leaders, and staff.
Implement standardized operating procedures, KPIs, and performance measurement frameworks.
Provide spiritual leadership that fosters alignment with the organization's statement of faith, mission, vision, and core values.

Financial & Risk Management

Oversee financial performance and operational budgets.
Partner with the Finance team to drive profitability and cost efficiency.
Identify and mitigate operational, contractual, and market risks enterprise-wide.
Ensure full compliance with corporate governance, contracts, and industry regulations.
Direct capital allocation for equipment, facilities, and growth investments.
Build and maintain key relationships with partners, suppliers, regulators, and investors.
Collaborate with the CEO and leadership team on Board reporting, investor relations, and community engagement.

Vertical Performance & Team Leadership

Lead, scale, and performance-manage a high-capacity operations organization focused on accountability, innovation, and results.
Develop team structures and staffing models aligned with growth goals and enterprise needs.
Establish KPIs, dashboards, and data analytics to monitor performance and drive continuous improvement.
Model inclusive leadership with emphasis on professional development and succession planning.

What You Bring

Candidate Highlights

Executive Leadership: Strategic, enterprise-wide thinker who aligns operational and financial resources with long-term vision, sustainable growth, and organizational health.
Enterprise Collaboration: Skilled integrator who builds strong cross-functional partnerships in matrixed environments and mobilizes teams around shared priorities.
Performance Management: Data-driven operator with a bias for action, clear accountability, and disciplined follow-through to drive measurable results and continuous improvement.
Influence & Communication: Clear, confident communicator with the presence to inspire investment and engage executives, Board members, frontline staff, and external partners around key decisions and change initiatives.
Innovation & Agility: Measured entrepreneur who identifies and tests new approaches, adapts quickly to evolving needs, and leads teams through complexity and growth.
Mission-Driven Stewardship: Deep commitment to social impact and the organization’s mission and values, leading with integrity, transparency, and a strong sense of responsibility for people and resources.

Experience & Education

10+ years of progressive leadership in operations, with demonstrated responsibility for multi-function portfolios (e.g., finance, facilities, programs, or shared services).
Minimum of 5 years in a C-suite or senior enterprise leadership role with direct accountability for cross-functional performance and results.
Proven track record leading complex, enterprise-wide operational functions in a nonprofit or closely related mission-driven environment.
Demonstrated success building and leading high-performing teams and driving large-scale, cross-functional initiatives from strategy through execution.
Significant experience partnering with and influencing a Board of Directors and executive peers on strategy, risk, and operational priorities.
Deep fluency in project and operations management, including the design and optimization of processes, systems, and performance metrics.
Strong financial acumen, with hands-on experience leading budgeting, P&L oversight, and strategic capital and investment decisions.
Bachelor’s degree in business, finance, or related field; equivalent combination of education and senior leadership experience considered
Master’s degree preferred.

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Chief Operating Officer at Scott Mission

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